Terms & Conditions
Effective Date: 1 September 2025
Welcome to Claw Baby, owned and operated by Claw Media Singapore, a company registered and headquartered in Singapore with offices in Vietnam and India. By accessing or using our app or website, you agree to the following Terms & Conditions (“Terms”).
1. Eligibility
- Users must be at least 13 years old or have parental/guardian consent.
- By using Claw Baby, you confirm that you comply with local laws in your country.
2. Account Registration
- You must create an account to play games, purchase tokens, or redeem prizes.
- You are responsible for maintaining account security (login, password).
3. Tokens & Purchases
- Tokens are virtual credits used to play games and redeem prizes.
- All token purchases are final and non-refundable except where required by law.
- Prices are displayed in local currency and may include applicable taxes.
4. Gameplay & Fair Use
- We strive to ensure fair play and machine integrity.
- Cheating, exploiting bugs, or using unauthorized third-party tools will result in account suspension or termination.
5. Prize Redemption
- Prizes won in games can be redeemed via the redemption mall.
- Shipping fees and credits may apply, depending on user location (see Shipping & Refund Policy).
- Claw Media reserves the right to substitute prizes with items of similar value if necessary.
6. Shipping & Delivery
- Prizes are shipped via third-party logistics providers.
- Delivery times vary by country. Claw Media is not responsible for delays caused by customs, couriers, or unforeseen events.
7. Refunds & Returns
- Token purchases are non-refundable.
- Physical prizes can only be refunded/replaced in cases of proven defect or incorrect item delivery (see policy).
8. Limitation of Liability
- Claw Media is not liable for indirect damages, lost profits, or delays caused by external factors.
- Services are provided “as-is” without guarantees of uninterrupted access.
9. Termination
- We may suspend or terminate accounts that violate these Terms.
- Users may close their account at any time via app settings.
10. Governing Law
- These Terms are governed by the laws of Singapore.
- Disputes will be resolved under Singapore jurisdiction.